Virgin Media Connect

To use Broadband features, you must be connected to your Virgin Media WiFi.

**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience

The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.

Take control of your WiFi:

• Run a super-intelligent WiFi home scan to test speeds all around the home

• View, manage and even order WiFi Pods*

• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime

• Reboot your Hub remotely

• Share your WiFi with guests via a QR code

• Create a separate guest WiFi network for visitors

• Manage the Hub’s settings, such as network name and password

Get help, fast:

• Find useful FAQs

• Check out installation guides

• Join our community forum

Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app

What you need:

A device running Android 8 or above

*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.