Quality Management Course

產品質量管理和人力資源管理的基礎知識

The Quality Management course's free offline learning program will introduce you to important quality management standards and concepts. This course will also provide you with an overview of quality management concepts such as Cost of Quality and Total Quality Management (TQM). Quality management is playing an increasingly important role in businesses around the world, and this course will prepare you for this important function.

Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning , quality assurance , quality control and quality improvement. Quality management is focused not only on product and service quality , but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality . What a customer wants and is willing to pay for it determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Thus, quality can be defined as fitness for intended use or, in other words, how well the product performs its intended function.

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Table of Contents

"What Is Quality Management?"

"Understanding Quality Management"

"Example of Quality Management"

"How the concept of Quality Management evolved over time?"

"What do we mean by Product and Service Quality?"

"What are the dimensions of quality?"

"What are the underlying quality philosophies"

"What do we mean by Quality Cost?"

"FAQS (FREQUENTLY ASKED QUESTIONS)"

"Suggested Books & References"

"Suggested Hyperlink"

"Case Study: “Steins Furniture”"

"Why process quality improvement is important?"

"What are the graphical and statistical techniques"

"How TQM principle is aligned with process quality improvement?"

"How leadership influence process quality initiatives?"

"How Lean and JIT are aligned with quality philosophy?"

"How benchmarking helps to improve process quality?"

"In what way failure mode and effect analysis"

"How service quality concept"

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