Takaful Africa

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The exciting and innovative Takaful mobile app will enhance policy holders’ experience with Takaful. There are several exciting functions, packaged into a very smart little app to ensure client service excellence!

Policy holders will be able to submit and store important information about themselves or their family on the app to access in an emergency situation.

Additional cover can be requested via the app and policy holders can include photographs, capture relevant data about a vehicle for assessment and add their own descriptions for example.

Functionality is built-in to lodge a notification of incident to expedite a claim with step-by-step assistance on the app. Clients will be prompted to take the required photo evidence at the scene and these photos will be date and time stamped so as to keep a proper audit trail and enable you to expedite the processing of the claim.

Policy holders will be able to access Takaful’s suite of customised assistance and emergency services via the app with content that explains what they are covered for prior to calling the call centre. Recommendations can be made to friends about products and services.

Clients will receive the latest news and updates through Push Notifications.

There is an area within the app where a client can do a vehicle pre-inspection for second hand vehicles. They will be able to take photos of the front, side and back of the vehicle. The full pre-inspection detail will be sent through to Takaful’s offices via email to assess and so much more!