Virgin Hotels: Lucy

Link your Know account with Virgin Red & earn points on stays at Virgin Hotels!

Say hello to Lucy, the Virgin Hotels app that puts you in control of your stay—before you even arrive. From mobile check-in and a digital key to in-room controls, room service at your fingertips, and seamless service requests, Lucy keeps everything effortlessly within reach.

MORE PERKS FOR KNOW MEMBERS

If you're In The Know, Lucy gets even better. Update your preferences (sweet or salty?), connect your Virgin Red account to rack up Virgin Points, and unlock exclusive member perks that make your stay even more rewarding.

Join The Know to unlock exclusive perks like room upgrades, member-only rates, and daily cocktail hour when you sign up. Plus, connect your Virgin Red account and to start earning & redeeming Virgin Points.

ARRIVE ON YOUR TERMS

Pre-Arrival Check-In –​​Get ahead of the game and check in before you even land. Pre-check-in anytime after 3 PM the day before you arrive, then, when you get here, simply request your key or skip the desk entirely by downloading your digital key.

Your Digital Key – Access your chamber, elevator, and key-protected amenities —all from your device.

YOU’RE IN CONTROL

Room Service, Reimagined – Browse the menu, order with a tap, and return to your chamber with your meal waiting.

Requests, Without the Calls – Extra pillows, valet, turndown? Done.

Lights, Thermostat, TV? Check. – Set the vibe without leaving bed.

Hotel & Dining Reservations – Book a table or a stay with ease.

SEAMLESS CHECK-OUT

Check out from your phone, review your bill, and have it emailed instantly. No stop at the desk required.

Download Lucy now and let your stay be as effortless as it is unforgettable.