Smart Home Help

Smart Home Help is your personal technical support for your device

With the Smart Home Help app on your phone technical support is just a click away, helping you to get the most out of your Smart Home devices.

Smart Home Help by Asurion offers you a helping hand with challenges like:

• Setting up your Smart Home device

• Learning how to use and get the best out of your Smart Home device

• Connecting your Smart Home device to the network and to other devices

• Troubleshooting your Smart Home device

Moreover, you can always turn to Smart Home Help to get Expert Advice regarding future Smart Home purchases.

The Smart Home Help app gives you access to a range of content articles accessible via proactive notifications and self-help. Plus, you have the option of speaking to one of our tech experts if you need a little bit more support. Just click the call button within the app to speak to an expert or start typing in the omnibox to start a messaging session. Our friendly experts are available daily from 12pm to 8pm UK time.

The app uses the Device Administrator permission to provide remote support and screen sharing capabilities. Some devices require device administration access. This access will only occur with your permission, and will be disabled when the remote session ends.

App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy below that you can review before downloading the app and in the Terms and Conditions : https://www.asurion.com/pdf/ee-smart-home-help-T&Cs