H&L Assist

這個創新的智能手機應用程序是專門為會員設計的！

The exciting and innovative H&L Assist mobile app will enhance your experience with the H&L.

There are several exciting functions, packaged into a very smart little app to ensure client service excellence!

• A built-in panic button to push in case of an emergency. The panic button will send an alert into the call centre to call you back and arrange immediate assistance.

• Members will be able to submit and store important information about themselves or their family on the app to access in an emergency.

• The app has a built-in accident manager to assist you to capture all the relevant information at the scene of the incident. This includes capturing third party details through the vehicle licence disk and driver’s licence disk scanning functionality, witness details, road conditions, geo-location, photos of the vehicle.

• You will be able to lodge a claim on the app for carious claim types to your requirements. These documents can be completely tailored to suit your needs and additional claim types created. All information is date and time stamped for accurate record keeping and providing an audit trail. Further, the claim detail can be pushed to the live insurer system to reduce human intervention and expedite claim processing.

• Additional cover can be requested via the app and you can include photographs/ scanning of license disks to capture relevant data about the vehicle for assessment.

• Home Pre-inspection - you will be able to take photos of your household items, and capture item values. The full pre-inspection detail will be sent through to H&L's offices via email to assess.

• Vehicle Pre-inspection – you will be able to take photos of the front, side and back of the vehicle, scan the vehicle license disk to capture the details of the vehicle e.g. make, model and derivative as well as scanning the driver’s license disk to decrypt the driver’s details. The full pre-inspection detail will be sent through to the H&L offices via email to assess.

• You will be able to recommend and refer friends and new leads to H&L.

• Secure registration process with One Time Pin sent to Phone.

• An integrated online web portal compatible on tablets, laptops and PC’s, and many more features.

• Seamless access to all value-added services including detailed information of the product cover.