ONE TOUCH Support

ONE TOUCH Ondersteuning

ALCATEL ONE TOUCH provide globalized remote support services.

With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi

Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers

Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing

Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment

It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.

[Installation & Usage]

- Connect using 6 digits connection code.

1. Download the app from the Market, install and tap it to launch.

2. Install and execute onetouch Support App.

3. Enter the 6 digits connection code given by the representative.

4. Accept the mobile control request (optional).

5. Connect and receive support.

6. End the app and the connection to finish the support.