DropDesk

Application specialized in the management and control of helpdesk and servicedesk calls

DropDesk helpdesk and servicedesk enables your company to efficiently manage your calls and provide exceptional customer support on the go with just a few clicks via your Android SmartPhone.

All interactions with your customers are unified in one place.

To maximize the efficiency of your company's helpdesk, DropDesk helpdesk allows your customer to automatically register and open calls through the DropDesk Client App,

LINK: https://play.google.com/store/apps/details?id=com.dropdeskcli

Main helpdesk features:

The DropDesk helpdesk is available to you and other agents in your company at any time:

- Enter, manage, priority, inform the time worked, enter a due date and close your helpdesk calls.

- Allow your customer to automatically register through DropDesk Client, just by sharing the reference code.

- Record information such as the subject, description, attachments, resolutions, tasks and other actions.

- A Dashboard with the main information of your tickets, to help you make decisions.

- Register attendants in your company so that they have access to all so-called helpdesk.

- Register a customer at your company so they can open calls directly from the DropDesk Client app.

- Register the sectors / products to which you provide assistance, so that you have a report of which sector / product is generating more so-called helpdesk.

- Notifications of any action generated in the so-called helpdesk, from opening to closing, all in a configurable way.

- If you need to format your phone or access the DropDesk helpdesk from another phone, don't worry, the data is saved in the clouds.

- 100% online backup.

- And many other features, check it out :)

The DropDesk helpdesk is available to your end users at any time:

- Allow your end users to automatically register through the code

reference generated by the attendant through the DropDesk helpdesk.

- Allow your end users to open / close and cancel calls quickly

through DropDesk Client.

- Allows your users to record information such as the subject, description, attachments,

resolutions, tasks and other actions.

- Customer is notified every time there is an action on the tickets.

- Have live conversations with end users.

- Respond and end the user's doubts from within the call.

- Allows the user to send an attachment at the time the ticket is opened and at the

conversation from within the call.

- Have live conversations with end users.

- And much more...

Did you like the App? download and check it out!

att DropDesk helpdesk.