Augmented Support 2.0

Remote Support and Field Service with AR

Augmented Support 2.0 makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes.

The most important features at a glance:

Live Video

Connect service technicians and experts with live video and let one see what the other is working on.

Multiconference

Connect up to four guests or colleagues to a support call and solve the problem together.

AR-Pointer

Point at the transferred image to show exactly where the difficulty lies and to clarify instructions.

Chat with Instant Translations

Especially in a noisy environment, it is important to provide technical support with text messaging. Through automated translations, language barriers are no longer an obstacle.

Markups

Clarify instructions with markups in screenshots.

Send files and documents

Send screenshots, pictures and PDF documents via chat.

Automatic Support Reports & Ticket History

After each support call, you can generate automatic reports. The reports can be edited and completed by all participants.

256 Bit-Encryption

Your data is perfectly protected thanks to encryption.

Independent of User Devices

Developed for Smart Glasses, Smartphone and Tablet under iOS 11 and Android 5.

Next Level Services

Increase your revenue through innovative service models. Boost your efficiency in support.

Software as a Service

Flexible and scalable - our software is cloud-native and can be used directly without any on-premise installation effort.

Augmented Support 2.0 – What’s new?

• Native apps with new design

• Multiconference: Invite up to four guests to a support call

• Interactive features available to all users

• Send files via chat

• Instant translation of chat messages into your preferred language

With expertise in industrial automation and mechanical engineering, our software products help digitize maintenance and field service.