SMART VOE

مكتب المساعدة، CRM، مكتب المساعدة سمارت، مكتب سمارت CRM، سمارت VoE.

SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).

It supports following features:

* This app for employees to register their queries ,complaints & Appreciations to the employee relations department.

* All essential Service Desk Operations for employees, customers and support agents: displaying, creating,responding, leaving notes, providing resolutions and closing tickets.

* Managers can make approvals of service requests.

* Integrates with SMART Workflow Engine, for ticket escalations.

Note:

Application by default points to SMART Service Desk - Test Servers.

You can change the URL settings. to your own server, after you log on to App, by changing the settings.

Test users are:

Username: employee

Password: 123456

Username: support

Password: 123456