iCare

خدمة هواوي في متناول اليد في أي وقت وفي أي مكان

Huawei operator customer service App provides you with convenient and efficient technical support and spare parts management service anytime, anywhere! No matter where you go, Huawei service always at your fingertips when you take out mobile phone.

[Highlights of Technical Service]

1. Create technical SR with one click, a illustrated SR just needs three steps to completed.

2. You could choose voice, picture or video to communicate with the Engineer at any time.

3. Emergency SR can be urged by one click to remind engineers to speed up processing.

4. Progress can be checked at any time, historical data can be quickly searched.

5. The service of engineers can be evaluated and suggested, at the processing or after the problem solved.

[Highlights of Spare Parts Service]

1. You can apply or return the spare parts in three steps by move your fingers a little bit.

2. It is very smart to select the required parts: scan barcodes, blur search, or select common spare parts directly.

3. You can check the status of service, and reminder Huawei to speed up delivery with one click.

4. The history record of request and return are reserved for you to search or check.

[Kindly Reminders]

1. The iCare app provides spare parts and technical services only for operator customers of Huawei.

2. If you want to use the app for spare parts and technical services, consult Huawei's regional operator customer service centers.

a. China spare parts service center hotline: 0755-28560555

b. China technical service center hotline: 4008-302-118

c. Customers outside China consult regional operator customer service centers.