ペットドクター：犬・猫のオンライン診療アプリ

Overnight online medical consultations by veterinarians, health consultations, and mail delivery of prescription medicines

Pet Doctor is an online medical consultation service for dogs and cats that is considerate of the anxiety of pet owners.

Pets cannot speak.

Even if you think something is wrong with your pet, you cannot ask them what symptoms they have.

The more you cherish your pet as a member of the family, the more anxious you become.

At such times, you can feel safe by connecting with a veterinarian immediately from home.

■What you can do with Pet Doctor■

◇Online medical consultation by a veterinarian

Veterinarians will check your pet's condition through a video call using the app and examine it.

You can use it from anywhere in the country.

◇Prescription medicine mail delivery

After the examination, we will prescribe medicine as needed. The medicine will be mailed to your home.

◇Consultation on minor anxieties

Experienced veterinarians will be happy to answer your questions about your pet.

■Use this service when■

◇I feel like I'm not feeling well

◇I want my regular medicine (※Some medicines cannot be prescribed via online consultation)

◇My regular veterinary clinic is closed

◇I want a second opinion

■Frequently Asked Questions■

◇Is there a waiting time?

→We can guide you relatively smoothly, but if it is busy, you may have to wait.

◇Can I get medicine?

→After the examination, we will give you medicine as needed. However, the maximum number of days for prescriptions for the first visit is 7 days.

In addition, we cannot prescribe medicines other than those that require instructions and approved veterinary medicines, or medicines that are not approved for veterinary use.

◇How do I receive the medicine?

→We will ask for your delivery address and send it to you by mail. The number of days until delivery is about 2 to 3 days after the examination.

　※Depends on the area you live in.

◇Can you also look at birds and reptiles?

→We are limited to dogs and cats.

◇Can I consult you about small matters?

→You can consult us about anything related to dogs and cats.

Please fill out a questionnaire in advance with the contents of your consultation.

If we determine that it is difficult to respond at this stage, we will inform you before connecting you with a veterinarian, so there will be no charge.

[Disclaimer]

- Online consultations provide limited information about pets compared to face-to-face consultations, so if the veterinarian determines it is necessary, we may cancel the diagnosis and ask you to visit a veterinary hospital that can provide face-to-face consultations.

- Please use this service when it is difficult to visit your regular veterinarian and you need to treat your pet immediately as an emergency.

- With this service, the number of prescription days for the first consultation is limited to 7 days. In addition, we cannot prescribe prescription drugs other than prescribed drugs and approved veterinary drugs, or veterinary drugs that are not approved for use.

- Do not record, film, or take pictures of video calls without the veterinarian's consent.

- Do not provide the veterinarian's account information to third parties not involved in the consultation.

- Do not allow third parties to participate during communication with the veterinarian.